Case Studies

Optimising consultation outcomes through digital patient-reported outcomes

Optimising consultation outcomes through digital patient-reported outcomes
Challenge

Digital solution required to enable routine use of PROs in clinical practice

Client

Global Medical Affairs

An unmet need to bring PROs out of the realms of clinical trials and into clinical practice was required in this therapy area and clinical stakeholders identified that a standardised and scalable digital solution could unlock innovation. The challenge was to enable this internationally.

Solution

Bottom-Up and Top-Down strategy

TCC Health developed a digital solution purposefully designed to help clinicians integrate PROs into routine care, with the aim of delivering improved patient experience and outcomes.

Our first step was to work closely with our client to understand the different geographical and cultural contexts across the markets of the Global organisation.  

There were also country-specific regulatory and implementation complexities to factor in. Our analysis informed the innovation itself, as well as the mechanisms and methods for affiliates to launch it locally.

By mapping and categorising potential issues by market, we were able to offer practical guidance on implementation in different counties to overcome local barriers.

Outcome
Digital solution validated, piloted and evidenced: global roll-out is underway

The PRO tool is being used across continents, enhancing the consultation dynamic and placing patient needs and preferences at the centre of their care.

8

Global centres engaged in scale-up efforts

92%

Patient Satisfaction

Feedback

Creating positive change for patients

TCC Health Feedback


"We are proud to have supported our client to navigate complexity associated to software for healthcare and to have created meaningful change for patients."

Stay connected

Join our mailing list for updates on news, views and opportunities.

blured background